To shape its response to increasing consumer expectations, Rappahannock Electric Cooperative recently selected Tracey Steiner as Chief Engagement and Consumer Officer.
She will succeed David Koogler, Senior Vice President of Member Service and External Affairs, who will retire from REC in January 2022.
In this role, Steiner will serve as the executive leader of member services, communications and public relations, and regulatory affairs and economic development. Steiner will prioritize community and stakeholder engagement to further the goals of REC, as well as engage with the membership to shape programs, offerings and quality outcomes.
REC President and CEO John Hewa said, “Tracey joins our team with nearly three decades of diverse experience with the National Rural Electric Cooperative Association. Tracey is a nationally recognized co-op network leader with expertise in the industry focused on communications, training, marketing and regulatory policy. We look forward to Tracey’s contributions in serving the REC membership.”
Steiner’s work at NRECA included serving as Manager of Publications and Special Projects Marketing, and later joining the Government Relations team as Senior Corporate Counsel. For nearly a decade, Steiner has served as NRECA’s Senior Vice President of Education, Training and Events. In this role, she has led a team educating thousands of co-op directors and employees across the nation and shaped the Association’s world-class events.
She holds a B.S. in journalism from the University of Maryland-College Park and earned her law degree from George Washington University.
—Report by Casey Hollins, Managing Director – Communications & Public RelationsRappahannock Electric Cooperative